Terms of service

MEDOINN TERMS OF SERVICE

Effective Date: 02nd November 2025

OVERVIEW

This website is operated by Medoinn Surgical (SMC-Private) Limited. Throughout the site, the terms "we," "us," and "our" refer to Medoinn.  Medoinn Surgical (SMC-Private) Limited offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

Our Contact Information:

  • Email: support@medoinn.com

  • Phone: 0315-9752222

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service" or "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

Please read these Terms of Service carefully before accessing or using our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc.

 

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in Pakistan (18 years of age), or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to drug control laws and copyright laws).

A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content, including your sensitive health and prescription information, may be transferred over networks. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without express written permission by us.

 

SECTION 3 - MEDICAL AND PRESCRIPTION POLICY (CRITICAL PHARMACY CLAUSES)

3.1 No Medical Advice Disclaimer The content on this website, including all product descriptions, articles, and communications, is provided for informational purposes only and is NOT intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified and registered medical practitioner or other qualified health provider for any medical condition. Reliance on any information provided by Medoinn is solely at your own risk.

3.2 Prescription Medication Requirements: Medoinn will only dispense and deliver prescription-only medicines upon the submission of a valid, verifiable, and recent prescription issued by a medical practitioner registered in Pakistan. b) By placing an order for a prescription drug, you guarantee that you hold a valid prescription and agree to submit a legible copy of it via our required method (e.g., upload, email) for verification by our qualified pharmacist. c) We reserve the right, acting in the professional judgment of our qualified pharmacist and in compliance with the Drug Regulatory Authority of Pakistan (DRAP) guidelines, to reject any order, limit quantities, or request further information from the prescriber.

3.3 Limitation of Liability for Product Use Medoinn acts strictly as a dispenser of products. We are not responsible for any adverse reactions, side effects, drug interactions, or harm caused by the consumption or application of any product sold through our Service. You agree that the use of any product is at your own risk, and you must follow the instructions provided by your own healthcare provider or written on the product label.

 

SECTION 4 - ACCURACY AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

 

SECTION 5 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

 

SECTION 6 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return and Refund Policy. We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction.

 

SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

 

SECTION 8 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

 

SECTION 9 - THIRD-PARTY LINKS

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we will not have any liability for any third-party materials or websites.

 

SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you send us creative ideas, suggestions, proposals, or other materials ('comments'), you agree that we may use them without restriction. You are solely responsible for any comments you make and their accuracy.

 

SECTION 11 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy click [here].

 

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice.

 

SECTION 13 - DISCLAIMER OF WARRANTIES, LIMITATION OF LIABILITY

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind. In no case shall Medoinn or its affiliates be liable for any injury, loss, claim, or any consequential damages of any kind.

 

 

SECTION 14 - TERMINATION

These Terms of Service are effective unless and until terminated by either you or us. If you fail to comply with any term or provision, we may terminate this agreement at any time without notice.

 

SECTION 15 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Pakistan.

 

SECTION 16 - CHANGES TO TERMS OF SERVICE

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

 

SECTION 17 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@medoinn.com.

 

2. Medoinn Contact Information Policy

Here is the policy with the phone and email updated, and a placeholder for the physical address.

MEDOINN CONTACT INFORMATION

For any questions, concerns, feedback, or support regarding your orders, products, or our policies, please reach out to Medoinn through the following channels:

 

1. Official Contact Information

  • Helpline/Phone: 0315-9752222

  • Email: support@medoinn.com

2. Customer Service and Order Support

For the fastest assistance with order tracking, product inquiries, prescription verification, or general questions, please use the contact details above.

3. Business Hours

Our Customer Service and Pharmacy Verification teams are available to assist you during the following hours:

  • Specify Days of the Week, e.g., Monday to Saturday

  • Specify Time, e.g, 9:00 AM to 6:00 PM (PKT)

Note: Inquiries received outside of these hours will be addressed promptly on the next business day.